Privacy Policy

Lionsheart Privacy Policy 

We respect the privacy of every person who visits the web site or the services we provide either in our shop in Woking, over the telephone or by e-mail.


Purpose of the policy

This policy (‘the Lionsheart Privacy Policy‘) outlines the type of information that we collect, how we process customers’ personal information and the rights you have associated with this processing, including how you can request deletion, updating or access to the information.

Please read the policy so you have the information that assists you in understanding how we use your personal information.

About Lionsheart

Lionsheart is an English company with registered company number: 08396666 and whose premises is at 67, Commercial Way, Woking GU21 6HN.

How to contact us

If you have any questions about this policy or want to exercise your rights set out in it, you can contact us by:

  • email, addressed to ‘[email protected]
  • post, addressed to the Lionsheart company directors, 67, Commercial Way, Woking GU21 6HN

Personal information collected

We may collect the following types of personal information from you:

  • name
  • contact information (such as email address, postal address and mobile/landline telephone numbers)
  • order information
  • image recordings on our CCTV system
  • any other personal data you may submit to us

Use of the personal information collected

We may use your personal information to:

  • contact you to inform you about book or other orders placed;
  • verify your identity;
  • carry out requests made by you in person, through the web site or by email;
  • investigate or settle inquiries or disputes;
  • comply with any applicable law, court order, other judicial process, or the requirements of a regulator;
  • protect the rights, property or safety of us or third parties, including our other customers and users of the web site and customers at our shop;
  • provide support for the provision of our Services; and
  • use as otherwise required or permitted by law.

Provision of Consent

Where your consent is required for us to use your personal information we will obtain this:

  • at the time we collect your personal information; or
  • by e-mail, post or telephone using the contact information as set out in this policy

We use your contact information to supply the books and other items you have ordered from us. This includes the purchasing of these items and the processing of returns and refunds.

Sharing of information with third parties

We may need to share your personal information with credit card companies and other payment providers to verify card payments and process refunds.

Retention of personal information

Your personal information will not be retained for longer than necessary for the purposes set out in this policy.


v1: 20 August 2021